Frequently asked questions
Quick answers about booking, tracking, shipment charges and customer support.
How do I book a shipment?
Open the Book a shipment page and enter the sender, receiver, route and package details. After submitting, keep the tracking number and booking receipt for your records.
How can I track my package?
Use the tracking field on the homepage or visit the Track page. Enter your tracking number exactly as shown on your receipt. The page displays the latest customer-visible tracking events recorded by the shipping team.
Where do I find my tracking number?
Your tracking number is shown after a successful booking and on your shipment receipt. Keep it safe so you can return to the tracking page.
Why has my tracking status not changed?
A tracking page can only show updates that have been entered into the shipment system. If your shipment appears unchanged for longer than expected, contact support and include your tracking number.
When will I know the shipping fee?
The shipping team reviews the shipment details and can add a quote to your shipment record. Check your customer dashboard or receipt for the latest quoted amount. Do not assume a fee is payable until you receive confirmed instructions.
Can I receive delivery updates?
The platform supports email, WhatsApp and SMS notification integrations. Actual delivery depends on the shipping service's notification credentials and configuration, as well as the contact details saved for your shipment.
Do I need a customer account?
You can submit a shipment booking through the booking page. Creating an account lets you access the customer area; shipment history appears when a booking is linked to your signed-in account.
How do I contact support?
Use the Contact page to send an enquiry. Include your tracking number where possible so the team can identify the shipment.